The promise attached to the order.

Thirty-day access coverage.

Window: 30 calendar days from the recorded delivery timestamp.

• The delivered account materially differs from the attributes recorded on the paid order.
• PrestigeVault cannot complete the documented handoff.
• Access is recovered by the prior owner during the coverage window.
• A pre-existing restriction or ownership defect omitted from the paid order prevents ordinary access.

Remedy: PrestigeVault may cure the mismatch or restore access within 3 business days. If it cannot, the buyer receives a replacement accepted in writing or a full refund to the original payment method.

Documented completion coverage.

Window: From verified payment until 7 calendar days after the recorded delivery timestamp.

• PrestigeVault does not begin or complete the paid route within the documented scope and schedule.
• The delivered rank or rating is below the destination recorded on the order.
• A paid add-on is not provided.

Remedy: PrestigeVault may complete the missing scope within 3 business days. If it cannot complete the paid destination and add-ons, the buyer receives a full refund to the original payment method.

What happens when work stops.

• Before verified payment: the buyer may cancel without charge.
• After payment but before fulfillment starts: full refund.
• After account handoff starts: cancellation is unavailable, but covered delivery failures remain eligible for a remedy.
• After a boosting service starts: buyer-requested cancellation is unavailable, but covered failure to complete the paid route remains eligible for the stated cure or full-refund remedy.

What Prestige Protect does not cover.

• Buyer actions after delivery, including sharing access, security changes not requested by the workflow, cheating, harassment, fraud, chargebacks, or other rule violations.
• Publisher enforcement caused solely by the buyer's post-delivery conduct or a publisher policy change after delivery.
• Attributes, cosmetics, ranks, or services not recorded on the paid order snapshot.
• Transactions, promises, payments, or communications moved outside PrestigeVault.
• Service delay caused by missing buyer cooperation, platform outages, maintenance, or force-majeure events; the schedule pauses while the blocker exists.

Back to the original payment route.

Approved refunds are submitted to the original payment method within 2 business days.

After submission, the bank or payment provider commonly takes 5-10 business days to post the credit and may take longer if a refund fails or requires tracing.

Private by default.

Private evidence is retained for 90 days after upload and may be removed earlier by an operator with a recorded audit reason.

Encrypted one-time handoffs expire after 30 minutes and their encrypted payload fields are wiped after reveal.